Salesforce (What, Why, Who) – CRM – Cloud Services – Difference Dev and Admin Roles – Sales Cloud – Service Cloud – Force.com Platform – Chatter – AppExchange – Configuration
Registering Developer Edition – Edition – Licenses – Standard and Custom Features – App – Tabs – Links – Password Reset – Security Token – Changing Display – Grant Login Access – Help and Training links – Company Profile
Creating new application – Creating Custom objects and Creating Tabs – Adding fields – Creating Picklists and Field Dependencies – Encrypted fields – Object Relationships – Custom button and links Creation – Rollup Summary field – Custom formulas – Functions to build business processes – Validation Rules – Pagelayouts –Search Layouts
Choosing the right automation tool – Workflows – Visual Workflow – Process Builder – Test Approval Process – Email Templates – Lightning Process Builder
Introducing – Custom Reports – Report Types- Dashboards – Running User – Adding SnapShots
- User Accounts – Access to Data
- Access to Objects – Roles – Profiles
- Access to Fields – Filed Level Security
- Access to Records – Organization-Wide Defaults
- Sharing Rules – Manual Sharing – Record Type
- Overriding Sharing with Object Level Permissions
- Org Level Security – Delegating Administration
- Importing data from external Sources
- Import Custom objects – Data Export
- Data Loader – Dataloader.io – Choosing right tools
- Debug Logs – Monitoring – Developer Console – Work Flow Monitoring – Work bench
- Best Practices for Salesforce Admin